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Customers

Bookings

Bookings are essential. The more notice you can give us, the more chance we have of being able to provide transport for the day and time you need it. It is best to ring the office as soon as you have been given your appointment to avoid disappointment. We understand you may need to visit the Doctor at short notice, however, and will try to assist if we can. We may suggest different times where we can assist, if your appointment can be changed.

Bookings for out-of-area transport fill early, and you may need to share a vehicle with others. Extra time is allocated on longer trips to ensure punctuality to your appointment and the comfort of both driver and passengers. Sometimes transport cannot be provided due to time constraints and vehicle availability.

Transport for day surgery is available – please call us for information as we do have some conditions regarding appointment times.

We have an answering machine which will record messages if you need to contact the office after business hours to cancel or change a booking. Messages left on the answering machine are addressed as soon as staff members are available.